Effective date: 1 January 2026

IcyBay account holders may request deletion of their account for the shipper app, driver app, or platform services by contacting our operations team.

How to request account deletion

1. Email operations@icybay.net from the email address linked to your IcyBay account.
2. Use the subject line Account Deletion Request.
3. Include your registered phone number, company name if applicable, and whether the request is for the shipper app, driver app, or both.

What happens after you request deletion

We will verify the request, disable access to the account, and begin the deletion workflow. We normally process verified deletion requests within 7 business days.

What is deleted

• Login credentials and account profile information.
• Linked device identifiers used for app access and notifications.
• Non-mandatory operational profile data that is no longer required for service delivery.

What may be retained

Some shipment, trip, settlement, compliance, tax, fraud-prevention, and audit records may be retained where required by law, contractual obligations, or legitimate operational record-keeping requirements.

Need help?

If you can no longer access your account email or need help identifying the correct account, contact operations@icybay.net and our team will assist you.