Effective date: 1 January 2026

You may request deletion of personal data associated with your IcyBay shipper app, driver app, or platform usage by contacting our operations team.

How to request deletion of personal data

1. Email operations@icybay.net from the email address linked to your account.
2. Use the subject line Data Deletion Request.
3. Include enough information for us to identify your account, such as your full name, registered phone number, company name, and whether the request applies to the shipper app, driver app, or both.

What data may be deleted

• Profile and contact information that is not legally required to be retained.
• Device identifiers and app support metadata linked to your account.
• Non-essential operational notes or records that are no longer needed for service delivery.

What data may be retained

We may retain records that are required for legal compliance, accounting, tax, anti-fraud, contractual dispute handling, shipment auditing, and settlement reconciliation. This can include completed trip, settlement, and transaction records.

Processing time

Verified deletion requests are normally reviewed and processed within 7 business days. If additional verification is needed, we may contact you before completing the request.

Questions

For privacy or deletion questions, contact operations@icybay.net.